1) Delivery Status — Overview
Q: How can I check the delivery status of my order?
A: After your order ships, we’ll send a tracking number by email and/or SMS. You can use that tracking number on the courier’s website (link provided in the message) or enter it on our “Track Order” page. If you didn’t receive a tracking message, check your spam/junk folder or contact our support team.
Q: Which status updates will I see?
A: Typical statuses include: Order Received, Processing, Shipped, In Transit, Out for Delivery, Delivered, and Exception/Delayed. Each status is explained in detail below.
Q: How often is the status updated?
A: Status updates depend on the courier — some update in real time, others update at key checkpoints (pickup, sorting hubs, arrival at destination, out for delivery). We show the latest courier-provided information in your order page.
Q: Who do I contact if the tracking page shows the wrong status?
A: Contact Bauhaus & CO Ky Customer Support with your order number and tracking number. If the courier is at fault, we’ll open an inquiry on your behalf.
2) What the Delivery Statuses Mean
- Order Received — We received your order and payment. No shipment yet.
- Processing — Our warehouse is preparing/packing your items.
- Shipped — The package left our warehouse and the courier has it registered.
- In Transit — The package is moving between facilities.
- Out for Delivery — The courier has it on the delivery vehicle; usually delivered that day.
- Delivered — The courier has marked the package delivered (may include a drop location or signature name if provided).
- Exception / Delayed — An unexpected issue occurred (weather, customs, address problem). We’ll notify you and work to resolve it.
- Returned to Sender — Parcel was returned to our warehouse (wrong address, refused delivery).
Tip: “Delivered” can mean a physical handoff to you, a neighbor, a safe place, or a signature — check the tracking detail for delivery notes.
3) Tracking Your Order — Step-by-step
- Find your order number from your confirmation email.
- Look for the tracking number in your shipping notification.
- Click the courier’s tracking link or go to our “Track Order” page and paste the tracking number.
- If no updates appear after 48 hours from “Shipped,” contact support — sometimes couriers have short delays posting the first scan.
Quick troubleshooting:
- No tracking number: We may still be packing — allow up to 24 hours after order for a tracking number to appear.
- Tracking shows “In Transit” but no movement: Wait 24–48 hours (normal for hub-to-hub transit). If still unchanged, contact us.
4) Delivery Delays & Exceptions
Q: Why is my shipment delayed?
A: Common reasons: high courier volume, weather, customs (for international), incorrect address, or missing documentation. We monitor exceptions and will proactively contact impacted customers.
Q: What we do for delays:
- Reopen or escalate the courier investigation.
- Offer a revised estimated delivery date.
- If the package is lost (confirmed by courier), we’ll provide a refund or send a replacement per our policy.
Q: Can I get compensation for a late delivery?
A: Compensation depends on the shipping option purchased and our shipping policy. If you believe you’re eligible, please contact support with your order number.
5) If Tracking Says “Delivered” but I Don’t Have It
- Check around your property (porch, garage, side entrance) and with neighbours.
- Look for a delivery notice card or photo (some couriers take delivery photos).
- Wait 24 hours — occasionally status updates early.
- If still missing, contact Bauhaus & CO Ky support with order and tracking numbers — we will open an investigation with the courier and advise next steps (replacement or refund, based on outcome).
Pro tip: If you have package theft concerns, file a police report and provide the report number when contacting support.
6) Changing Delivery Address, Date, or Redirecting
Q: Can I change my delivery address after the order ships?
A: If the package is still in our facility or with a partner that supports address edits, we may be able to update it. If already with courier, some carriers offer address updates or hold-for-pickup options for a fee — contact us immediately and we’ll attempt an address change.
Q: Can I request a specific delivery date/time?
A: Some couriers provide delivery windows or scheduled delivery options for an extra fee. If available, you’ll see this at checkout or in your tracking portal. Contact us before shipment for special arrangements.
7) Damaged, Incorrect, or Incomplete Delivery
Q: I received a damaged or incorrect item. What do I do?
A: Please take clear photos of the package and product, keep packaging, and contact support within 7 days. We’ll arrange a return, replacement, or refund per our returns policy.
Q: My order arrived but items are missing.
A: Check the packing slip to confirm. If items are missing, contact support with photos and the packing slip — we’ll investigate and resolve.
8) Returns, Refunds & Delivery-Related Returns
- Returns due to change of mind: Follow our Returns Policy (include link). You may be responsible for return shipping unless you purchased return shipping.
- Returns due to shipping error or damaged goods: We’ll cover return shipping and arrange pickup or return label at no cost.
- Refund timeline: Once the returned item is received and inspected, refunds typically process in 14 days. Credit card refunds may take additional time from the bank.